Contact Urozen
Reach customer support by email for orders, shipping, the 60-day guarantee and label questions.
Customer support is available by email at support@urozenofficial.com. Send your message any time, and the team replies as soon as it can.
What to contact us about
Orders
Questions about a pack you selected, your order confirmation or details shown at checkout.
Shipping
Questions about delivery, shipping costs at checkout and the free US shipping on the 6 bottle pack.
The 60-day guarantee
Requests under the money-back guarantee. Contact customer support within 60 days of purchase.
Label questions
Requests for details from the supplement facts panel printed on the bottle.
What to include in your message
A clear message helps the team reply quickly. Please include:
- The name used on the order and the email address used at checkout.
- Your order number or confirmation, if you have it.
- The pack you chose: 2, 3 or 6 bottles.
- A short description of your question or request.
The 60-day guarantee
Every Urozen pack is covered by a 60-day money-back guarantee. To use it, contact customer support within 60 days of purchase. The full terms are shown at checkout, and our guarantee guide walks through the steps.
Response times
Messages are answered in the order they arrive. Replies are sent to the email address you write from, so please check your inbox and spam folder after you send your message. If your question involves a recent order, adding the order details to your first email saves a round of back-and-forth.
Questions about shipping
Shipping for the 2 bottle pack is added at checkout, and shipping for the 3 bottle pack is shown at checkout. The 6 bottle pack is listed with free US shipping. If you have a question about delivery for any pack, write to customer support with your order details and the team will look into it for you.
Questions about the label
The complete supplement facts panel is printed on the bottle. If you would like help reading it, or would like the details of the formula shared by email, customer support can send them to you. Our supplement facts panel guide also shows where each item sits on the label.
Before you write
Many common questions have answers on this site already. The quick answers guide covers pack sizes, shipping and the guarantee, and the ingredients page lists the formula amounts that are published on the label.
This site is an information resource. Orders, payments and shipping are handled on the official order page, which is run by the seller.
Frequently Asked Questions
How do I contact Urozen customer support?
Email support@urozenofficial.com with your question. Include the name and email address used at checkout, your order number or confirmation if you have one, the pack you chose, and a short description of what you need. Customer support can help with orders, shipping questions, the 60-day money-back guarantee and requests for label details. Replies go to the email address you write from, so check your inbox and your spam folder after sending. Clear details in your first message help the team respond quickly and keep everything in a single conversation from start to finish.
How do I use the 60-day guarantee?
Every Urozen pack comes with a 60-day money-back guarantee. To use it, contact customer support by email within 60 days of purchase and include your order details, such as the name on the order, the email address used at checkout and the pack you chose. Full guarantee terms are shown at checkout, so you can read them before you place an order. Keeping your order confirmation handy makes the request quick to process, and the team will reply with the next steps by email so you know exactly what to expect.