What the guarantee is
Urozen comes with a 60-day money-back guarantee. It is shown on the order page as a seal, and it applies on every pack: 2 bottles, 3 bottles and 6 bottles alike. In plain terms, you have 60 days from the date of purchase to contact customer support about it.
Two features make it easy to understand. It is time-based, with a clear 60-day window, and it is pack-agnostic, so it does not change with the size of the order. You do not need to memorise a complex set of conditions to know where you stand.
The seal image on the order page is the quickest visual reminder. When you see it, you know the 60-day money-back guarantee is part of the purchase, and you can click through to the checkout wording for the complete terms.
What it covers
It covers your purchase, whichever size you chose. There is no separate guarantee for the larger pack and no different rule for the smaller one. That keeps the decision easy: pick the quantity you want, and the same promise follows your order.
- Applies to the 2 bottle pack at $158.
- Applies to the 3 bottle pack at $207.
- Applies to the 6 bottle pack at $294.
This uniform approach is one of the easiest features to explain. You do not need a chart, a table or a special code to remember what applies to which pack. The same 60 days sit behind each one, and the details are available at checkout whenever you want to read them.
How the 60 days work
The clock is the number to remember. You contact customer support within 60 days of purchase. If you place an order and later want to use the guarantee, count from the purchase date and reach out well inside that window. Putting a reminder in your calendar on the day you order is a simple way to keep it in view.
If you order near a holiday or before a trip, build that into your thinking. Contact customer support within 60 days of purchase, not 60 days from the day the bottle arrives or the day you open it. Counting from the purchase date is the safest reading, and acting early leaves plenty of room.
Where the full terms live
This page summarises the guarantee, but the complete terms are shown at checkout. They are the final word, so give them a read before you complete your order. Having the wording in front of you at that moment means no surprises later.
How to reach customer support
The contact page lists the support email and the kinds of questions it handles: orders, shipping questions, the 60-day guarantee and label questions. When you write, include your order details so the team can find your purchase quickly. Clear, short messages tend to get the quickest replies.
A good message states the order date, the pack you chose and what you would like to ask. Short, factual emails are quick to process. If you are not sure which topic fits, pick the closest one; the team can point you to the right place.
What to keep on file
A tiny bit of organisation makes any guarantee easier to use. Keep these items together in one folder or email label:
- Your order confirmation, showing the pack and the price.
- The date of purchase.
- The support email address from the contact page.
- The guarantee terms shown at checkout, saved as a screenshot or printout.
Nothing about this is complicated, and most people never need to open the folder. But if you do, having every detail in one place turns a possible chore into a two-minute task.
Why it matters when you choose a pack
Because the guarantee is the same everywhere, you can compare packs on their own merits: capsule count, price per bottle and shipping. Many buyers find that the 6 bottle pack, at $49 per bottle with free US shipping, is the most economical, and the guarantee is there on that pack too. If you prefer to begin smaller, the 2 bottle pack carries the same cover. The pack comparison guide has the full picture.
Another way to see it: the guarantee removes one variable from your decision. You can choose by capsule count and price per bottle without worrying that a bigger pack changes the terms.
A short checklist
- Choose your pack on the official order page.
- Read the guarantee terms shown at checkout.
- Keep your order confirmation somewhere easy to find.
- Record the purchase date, and remember the 60-day window.
If you want one printable list for the whole process, your Urozen order checklist brings it together.
Put the checklist somewhere you will see it, such as the reminders app on your phone or a sticky label on your calendar, and your order will be tidy from day one.
Ready To Start Your Urozen Routine?
Packs from $158, free shipping on the 6 bottle pack and a 60-day money-back guarantee.
Order UrozenFrequently Asked Questions
How long do I have to use the Urozen guarantee?
You have 60 days from the date of purchase. Within that period, contact customer support to use the 60-day money-back guarantee. It applies to every pack, whether you order 2, 3 or 6 bottles, and the full terms are displayed at checkout so you can read them before you commit. A good habit is to save your order confirmation and mark your calendar with the purchase date, which makes it easy to keep the 60-day window in view and to give support the details they need if you write in.
Does the guarantee apply to the 6 bottle pack?
Yes. The 60-day money-back guarantee applies to every pack, including the 6 bottle pack at $294, which includes free US shipping and works out to $49 per bottle. The same is true of the 3 bottle pack at $207 and the 2 bottle pack at $158. There is no difference in the length of the guarantee based on the size of the order. The complete terms are shown at checkout, and customer support can be reached through the contact page if you have questions about how it works.